Admissions Support Assistant

Description

Position Summary:
Responsibilities will include providing administrative support to the Office of the Registrar processing student information required for the admission, registration, graduation of students and maintaining student records and information. This position will serve as lead administrative support to the Office of the Registrar with finance, admissions and human relations functions. General duties will also include answering phones, processing correspondence, filing and miscellaneous office tasks as needed on a daily basis.

Technical /Task Statements:
• Ensure compliance with administrative policies and procedures.
• Create and maintain student files, ensuring all academic records are kept current and accurate.
• Maintain extensive document filing system, coordinating with Financial Aid.
• Secure student records for FERPA compliance.
• Process Admission documents
• Compile Applicant files for review
• Transcript ordering for applicants
• Provide clear communication to students, faculty, staff and administration.
• Generate and update reports in CampusVue.
• Ability to communicate both orally and in writing in a clear and straightforward manner using appropriate grammar and spelling applications.
• Ability to plan, prioritize and organize effectively
• Maintain security and confidentiality
• Ability to multi-task effectively
• Schedule meetings, presentations and training sessions
• Knowledge of personal computer operations and software applications including e-mail
• Knowledge of general office procedures

Formal Education Required and/or Equivalent Experience:
• Bachelor's Degree preferred.
• Two years administrative experience required.
• University student records, registrar, or admissions experience preferred.
• Customer service in an online environment preferred.

Materials, Software & Equipment Used & Frequency:
• Intermediate Microsoft Excel and Word skills.
• Intermediate Access skills.
• Basic database skills.
• Intermediate Internet and Web skills.
• Multi-line phone system
• Personal computer
• Fax machine
• Copy machine

Work Environment/Physical Activities:
• Office environment.
• Ability to work while seated for prolonged periods.
• Excellent keyboarding skills.
• Very good writing skills.
• Heavy typing, filing, internal and external customer contact.
• Occasionally lift and carry loads of 25 lbs or more.
• Regular and consistent attendance required.
• Office working environment with phone coverage, faxing, copying, maintenance of files, organizing meetings, coordinating personnel issues, assisting with finance and purchasing, etc.

Operational Competency Statements - Required:
1. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
2. Ability to investigate and analyze information and to draw conclusions.
3. Ability to maintain confidentiality of records and information.
4. Ability to plan, prioritize and organize effectively.
5. Ability to work simultaneously on multiple projects for multiple people and on tight deadlines.
6. Knowledge of database construction, management, and retrieval methods.
7. Knowledge of records archiving and/or retrieval.
8. Excellent phone skills.
9. Knowledge of general office procedures.
10. Comfortable learning new technologies.

Operational Competency Statements - Preferred:

1. Knowledge of the rules, regulations, and laws regarding student records.
2. Assist University in the examination and re-engineering of operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
3. Knowledge of customer service standards and procedures.

Core Competency Statements:

1. Teamwork -- Able to show team spirit and treat team members with cooperation and respect; able to share useful information with team members; able to solicit team members' opinions and consider other departments' perspectives.
2. Action Orientation -- Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions, or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.
3. Personal Motivation -- Able to display a positive attitude while meeting or exceeding standards, able to set high goals and perform to high standards.
4. Customer Focus - Able to communicate courteously and proactively; able to learn customer's short-and long-term needs, see issues from customer's position, and recommend products/services; able to promote customer focus in associates and develop partnerships with customers.

Note:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.