Financial Aid Advisor
Summary
| Job Title: | Financial Aid Advisor |
|---|---|
| Status: | Closed |
| Company: | Jones International University - Administrative/Operations |
| Location: | Centennial, CO |
| Salary: | TBD |
| recruiting@jones.com Note: You must include Job Title listed above within your e-mail Subject Line for processing. (You may attach your resume to that same email. — Microsoft Word preferred) |
|
| Date Posted: | 06/09/09 |
Description
Position Summary:
• Under the primary supervision of the Financial Aid Manager, the Financial Aid Advisor is responsible for the student centered customer service delivery of the Jones International University (JIU) financial aid programs. The Financial Aid Advisor (FAA) is responsible for timely and professionally responding to all incoming student financial aid calls and emails and placing required outbound calls and emails. The FAA will assist students with completing each milestone of JIU's Virtual Financial Aid Office and answer questions related to the Free Application for Federal Student Aid (FAFSA) and the aid application process in general while working with a third party financial aid servicer to ensure all student aid is packaged in a timely manner.
Requirements:
• 1-3 years experience or knowledge of general financial aid processing, or customer/student service experience
• Minimum one year in a call center environment or student assistance
• Excellent communication, organizational, and interpersonal skills
• Ability to work independently and as part of a team
• Experience with personal computer applications such as Microsoft Word and Excel
• Experience with Campusvue and Federal Student Aid Support Systems a plus
• Evening and weekend work are required
Materials & Equipment Used & Frequency:
• Use Microsoft Office standard programs daily
• Third Party Servicer Software
• Department of Education Applications
Training or Certifications Required or Provided:
• Must have a general knowledge of financial aid regulations and processes
• Completion of Federal Student Aid (FSA) Coach Training Module
• JIU Financial Aid Customer Service Center Training
Work Environment/Physical Activities:
• Office environment/Call Center environment
• Regular and consistent attendance required
Position/Task Statements:
1. This position will be responsible for the timely answering of all incoming financial aid calls and emails, placing outbound calls and emails as needed and assisting students with completing their application for financial aid.
2. The FAA will be responsible for corresponding with JIU's third party financial aid servicer (Global FAS) to ensure all student files are completed in an accurate and timely manner.
3. Will work as a team member to complete group reports and projects
4. Knowledge of financial aid programs and ability to problem solve and troubleshoot student financial aid questions
5. Ability to professionally provide internal and external exemplary customer service
6. Handle special projects as assigned
7. Will participate in various professional development training sessions
Core Competency Statements:
1. Customer Focus -- Able to communicate courteously and proactively; able to learn customer's short- and long- term needs, see issues from customer's position, and recommend products/ services; able to promote customer focus in associates and develop partnerships with customers.
2. Relationship Management -- Able to build rapport and trust; able to maintain networks of contacts and professional relationships with associates/customers/suppliers; able to use industry contacts to identify opportunities; able to act with integrity and professionalism.
3. Listening, Understanding & Responding -- Able to use active listening skills or attend to non-verbal cues to better understand other's perspectives, behaviors, or motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding, and respond to objectives successfully.
4. Information Seeking -- Able to gather information and differentiate essential from nonessential information; able to identify key sources and ask relevant probing questions; able to systematically obtain data through research.
5. Problem Solving - Able to use business information to develop solutions to operational problems. Must be innovative and a conceptual thinker.
Disclaimer:
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.