Manager of Enrollment

Description

Position Summary:

Reporting to the vice president of admissions, this position is responsible for carrying our management responsibilities which include the following: planning, assigning, and directing work of subordinates; appraising their performances; rewarding and disciplining employees; addressing complaints and resolving problems, motivating employees, encouraging overall productivity, and carrying out the JIU Gold Standard commitment. 

Formal Education Required and/or Equivalent Experience:

·         Bachelors degree required

·         Experience in higher education recruiting

·         Experience in higher education management

Materials & Equipment Used & Frequency:

·         Daily use of computer, standard software packages, student information systems.

Training or Certifications Required:

·         Sales training

·         Leadership training

Work Environment/Physical Activities:

·         Office environment

·         Some travel

·         Regular and consistent attendance required

Technical/Task Statements:

1.     Ensures that objectives, goals, plans, budgets, policies, practices and actions produce desired student recruitment results, consistent with the overall mission and strategic plan for the Admissions Department.

2.     Achieve goals with quality, compliance, and overall positive organizational impact.

3.     Develop, support, and promote leadership within the organization.

4.     Define, implement, and manage processes which lead the recruiting organization in quality and produce consistent, measurable results.

5.     Communicate effectively with marketing to define and refine effective advertising and recruitment strategies.

6.     Manage complex internal business relationships with professionalism and dignity.

7.     Focus on consolidating, updating, communicating, and training to internal and external best recruitment practices.

8.     Constantly focus staff on organizational goals.

9.     Constantly focus staff on the JIU Gold Standard philosophy.

10.  Constantly emphasize and achieve delighted customers through outstanding service quality and recruitment professionalism.

11.  Motivate staff, identify improvements, and constantly monitor quality. Develop staff to achieve greatness. Retain staff.

12.  Adaptable and flexible in the pursuit of organizational goals and responsibilities.

13.  Use technology in pursuit of goals, such as word processing (Word for Windows), spreadsheet, student information system, Internet and World Wide Web.

14.  Ensures quality hires and manages compensation and performance management programs to obtain outstanding, organizational results.

Core Competency Statements:

1.   Customer Focus -- Able to communicate courteously and proactively; able to learn customer’s short- and long- term needs, see issues from customer’s position, and recommend products/ services; able to promote customer focus in associates and develop partnerships with customers.

2.   Relationship Management -- Able to build rapport and trust; able to maintain networks of contacts and professional relationships with associates/customers/suppliers; able to use industry contacts to identify opportunities; able to act with integrity and professionalism.

3.   Influence and Persuasion -- Able to sequence ideas persuasively, and use examples, support materials, and demonstrations; able to clarify complex information or adapt presentation to meet audience needs, able to develop influence strategies that affect multiple stakeholders.

4.   Team Leadership -- Able to provide the team with needed resources; able to provide meaningful direction and motivation toward a common team goal; able to model desired behavior, inspire high team performance, and facilitate high team morale; able to establish a vision that addresses global perspectives to help drive team goals.

5.   Coaching -- Able to provide instructions, suggestions, or demonstrations, and ensure that task requirements are clear; able to provide specific feedback, recognition, and rewards; able to deal constructively and properly with performance or discipline problems; able to provide challenging assignments and development planning.

6.   Conceptual Thinking -- Able to apply common sense, theory, and experience to decision-making; able to interpret data for discrepancies or trends, recognize similarities between past and present situations, and recognize subtle patterns; able to identify key issues or use inductive reasoning in complex situations, and adapt complex concepts when necessary.

7.   Problem Solving -- Able to separate problems into components; able to recognize relationships among problem components, separate causes from effects, and identify root causes; able to use analytical techniques to generate solutions and their consequences; able to explain complex problems.

8.   Flexibility -- Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals or changing priorities.

9.   Action Orientation -- Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions, or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.