Technology Systems Analyst

Description

Position Summary:

The Technology Systems Analyst is responsible for ensuring that all JIU stakeholders experience JIU’s Gold Standard of Excellence. This is done by participating in all phases (planning, design, development, deployment, and operations) of supporting our various application “systems” which make up the “JIU Application Ecosystem”.  This person is considered the subject matter expert and administrator for these systems and is frequently involved with training our internal and external customers, as well as conducting research and development initiatives to innovate and improve these systems for current and future needs.  This person uses their ability to understand and translate customer needs into business and technical requirements during planning and design, while leveraging their hands-on technical expertise as they develop and deploy system changes or fix issues.  The Technology Systems Analyst reports to the Director of Technology Systems and Support and is responsible for responding to all system users to address issues and concerns with respect and compassion in a timely manner. This person must be detail-oriented, organized, be able to prioritize and manage multiple tasks efficiently, and be available for emergency support or scheduled systems changes on weekends and evenings.

Formal Education Required and/or Equivalent Experience:

·         Bachelor of Science in Computer Science or Information Systems (Preferred)

·         3-5 years CampusVue (or other Student Information System) Administration (Preferred)

Materials & Equipment Used & Frequency:

·         Student Information System (CampusVue)                   Daily

·         Student/Faculty Portal (CampusVue)                            Daily

·         Learning Management System (JESS)                          Daily

·         Custom Reporting Tools (Excel, Crystal)                       Daily

·         Data Query/Analysis Tools (MS-SQL, MySQL)               Daily

·         MS-Office Professional                                               Daily

·         Issue Tracking Tools (TrackWeb)                                Daily

·         Mobile E-mail, Text/Instant Messaging                         Daily

·         Phone/Mobile Phone                                                  Daily

·         Online Library (eGlobal Library)                                  As Needed

·         Configuration Management System                            As Needed

·         Content Management System                                    As Needed

·         Remote Computing (RDP, Citrix)                                As Needed

·         Data Security/Encryption Tools                                  As Needed

·         Graphics Editor                                                        As Needed

·         HTML/XML/CSS Editor                                              As Needed        

Training or Certifications Required:

·         HTML

·         SQL Training - desired

Work Environment/Physical Activities:

·         Office environment

·         Regular and consistent attendance required

Technical/Task Statements:

JIU Technology Systems Analyst

1.     With an emphasis on the Student Information System (CampusVue), serve as the primary application administrator for JIU’s suite of applications also including the Learning Management System (JESS), Content Management System (Drupal), Sales Lead Management System (Leads360), Document Digitization System (ImageNow), Predictive Dialer and Call Router (TouchStar), Custom Reporting System (Crystal).

2.     Utilizing the system support ticketing system, work all assigned systems tickets in a prompt manner, to include: enhancement requests, configuration changes, questions and analysis, issue fixes, and communicating status or resolution back to submitters.

3.     Prioritize work requests to ensure most urgent issues are addressed first, and help educate submitters on how to determine correct priorities.

4.     Understand the basic Software Development Life Cycle and associated methods including: Planning and Analysis, Requirements and Design, Source Code Management, Quality Assurance Testing, User Acceptance Testing, Production Deployment, and Operational Support.

5.     Establish and enforce processes and policies for administering JIU Technology Systems, while mentoring and training members of the Technology Systems and Support team to understand and adhere to the standards.

6.     Work with internal and external software vendors to coordinate enhancements, version upgrades and issue resolution activities.

7.     Ensure the internal Infrastructure team is operating properly to support the JIU systems and experience from the network/server administration perspective.

8.     Document and maintain system administration procedures and Job Aids for JIU.

9.     Communicate and coordinate all systems changes to the various JIU Department Leads to ensure all departments are prepared for system level updates.

10.  Serve as an escalation point for all systems related issues

11.  Attend the daily change control meeting as a JIU Technology Systems point of contact.

12.  Act as key point of contact for new initiatives related to process or procedure changes and train the Coordinator(s) on all changes.

13.  Maintain updates on a monthly basis to the course registration spreadsheets utilized by the Coordinator.

14.  Write SQL queries to support existing and new processes, and generate custom reports as needed

15.  Mentor, and train Technology Systems and Support Coordinators

16.  Influence the direction of JIU’s systems by working with the Director of Systems and Support, participating in planning meetings, submitting enhancement requests, and participating in testing.

17.  Work closely with the Director of Systems and Support, and the Technology Support Analyst to review and prioritize issues and defects list as well as enhancement request list with CampusVue.

18.  Assist the Technology Systems and Support Team in identifying system and process issues and changes to optimize business processes and increase efficiency.

19.  Assist with all systems updates through testing and release management.

20.  Provide business analysis and development in support of custom development initiatives to include: gathering requirements, performing impact assessments, conducting technical reviews, coordinating/managing development timelines, doing development work.

Core Competency Statements:

1.   Customer Focus -- Able to communicate courteously and proactively; able to learn customer’s short- and long- term needs, see issues from customer’s position, and recommend products/ services; able to promote customer focus in associates and develop partnerships with customers.

2.   Listening, Understanding & Responding -- Able to use active listening skills or attend to non-verbal cues to better understand other’s perspectives, behaviors, or motivations; able to empathize with others’ needs and respond sensitively; able to use good judgment when responding, and respond to objectives successfully.

3.   Personal Leadership -- Able to fulfill commitments; able to share knowledge and insight; able to accept change and help others adapt, adapt to external factors, and organize internal systems; able to convey enthusiasm about departmental objectives, visualize and communicate a future vision, and stimulate others for improvement.

4.   Team Leadership -- Able to provide the team with needed resources; able to provide meaningful direction and motivation toward a common team goal; able to model desired behavior, inspire high team performance, and facilitate high team morale; able to establish a vision that addresses global perspectives to help drive team goals.

5.   Teamwork -- Able to show team spirit and treat team members with cooperation and respect; able to share useful information with team members; able to support and comply with team members decisions; able to solicit team members’ opinions and consider other departments’ perspectives; able to help resolve team conflicts.

6.   Problem Solving -- Able to separate problems into components; able to recognize relationships among problem components, separate causes from effects, and identify root causes; able to use analytical techniques to generate solutions and their consequences; able to explain complex problems.

7.   Flexibility -- Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals or changing priorities.

8.   Personal Development -- Able to accurately assess own performance and take responsibility for self-development; able to generate and implement short- or long- term self-development plans.

9.   Self- Control -- Able to remain calm and professional through stressful or ambiguous circumstances; able to objectively and calmly interpret information, solve problems, and meet tight deadlines in difficult circumstances; able to help others manage stress.

10. Action Orientation -- Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions, or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.

11. Understanding Company Politics -- Able to identify decision makers and decision-making processes and work within the formal and informal structure of the organization; able to work with political and power relationships in the organization; able to use external resources and politics to influence organization’s or customers’ decisions.

Disclaimer:

·         The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.