Jones/NCTI Introduces Digital Voice Training for Customer Care, Other Cable Employees

"Digital Voice Customer Care: Overview"
Provides Fundamentals of Digital Voice Services

DENVER (Sept. 25, 2006)-As broadband, cable and telecom operators compete for the emerging digital voice market, training employees in the rudiments of the service and its benefits is increasingly critical. To meet that need, Jones/NCTI™, the largest provider of corporate training products, professional services and education for the broadband and cable industry, has launched an online, high-quality video course, Digital Voice Customer Care: Overview, targeted to cable CSRs, but valuable for employees enterprise wide.

The four-hour-long training program can be completed in increments as small as 15 minutes, and at the agent's desk. With a minimal amount of time off the phone, agents learn to communicate the features and benefits of digital voice to customers, avoiding unnecessary mistakes that drive up call volume and lead to service calls.

When completed, Digital Voice Customer Care students will understand the differences between digital voice and wireline telephone service and be equipped to compare the voice services offered by a variety of companies. They will also be able to explain general installation practices in both single-residence and multiple-dwelling units, and the impact of digital voice service on devices in a customer's home, and how to mitigate them.

A free demo of Digital Voice Customer Care: Overview is available at www.jonesncti.com/prod/voice_customer_care_demo.htm.